Privacy Policy

Last Updated: January 15, 2025

HIPAA Compliant

Healix360 is committed to protecting your health information. We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and follow strict protocols to safeguard your protected health information (PHI).

Introduction

Healix360 ("we," "us," or "our") operates as a healthcare network connecting patients with board-certified wound care specialists. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Protected Health Information (PHI)

As a healthcare service provider, we collect and maintain protected health information (PHI) as defined by HIPAA. This includes:

  • Personal identifiers (name, address, date of birth)
  • Medical history and health conditions
  • Treatment information and wound care details
  • Insurance and billing information
  • Contact information for appointments and care coordination

We use and disclose your PHI only as permitted by HIPAA regulations and only for the purposes of treatment, payment, and healthcare operations.

Information We Collect

Personal Information

When you request services or contact us, we may collect:

  • Name, email address, phone number, and mailing address
  • ZIP code to match you with local providers
  • Medical information about your wound or condition
  • Insurance information (Medicare number, plan details)
  • Preferences and communication choices

Non-Personal Information

We automatically collect certain information when you visit our website:

  • Browser type and version
  • Operating system
  • IP address and general location data
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use your information for the following purposes:

Treatment

To connect you with appropriate wound care specialists, coordinate care, and provide medical services.

Payment

To verify insurance coverage, process claims, and handle billing activities.

Healthcare Operations

To improve our services, quality assurance, provider credentialing, and business management.

Communication

To send appointment reminders, respond to inquiries, and provide important updates about your care.

How We Protect Your Information

We implement comprehensive security measures to protect your personal and health information:

  • Encryption: All data transmitted through our website is encrypted using SSL/TLS technology.
  • Secure Servers: Your information is stored on secure servers with restricted access.
  • Access Controls: Only authorized personnel with a legitimate need have access to PHI.
  • Regular Audits: We conduct regular security assessments and HIPAA compliance audits.
  • Staff Training: All employees receive HIPAA privacy and security training.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal or health information. We may share your information only in the following circumstances:

  • • Healthcare Providers: With wound care specialists in our network who provide your treatment.
  • • Business Associates: With HIPAA-compliant service providers (billing, IT support) under strict confidentiality agreements.
  • • Insurance Companies: To verify coverage and process claims for your treatment.
  • • Legal Requirements: When required by law, court order, or to prevent serious harm.
  • • With Your Authorization: When you provide written consent for specific disclosures.

Your Rights Under HIPAA

You have the following rights regarding your health information:

Right to Access

Request copies of your health records.

Right to Amend

Request corrections to your health information.

Right to Accounting

Receive a list of disclosures we've made.

Right to Restrict

Request limits on how we use your information.

Right to Confidential Communication

Request communication via specific methods.

Right to a Paper Copy

Obtain a paper copy of this privacy notice.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

Data Retention

We retain your health information for as long as required by law and necessary to provide services. Medical records are maintained according to federal and state regulations, typically for a minimum of 6-7 years from the date of last treatment.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We will notify you of any material changes by posting the new policy on our website and, when appropriate, sending you an email notification.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your HIPAA rights, or have concerns about how we handle your information, please contact us:

Healix360 Privacy Officer

Email: [email protected]

Phone: 1-800-HEALIX360

Monday - Friday, 8:00 AM - 8:00 PM EST

File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with:

Healix360 Privacy Officer (contact information above)

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be penalized or retaliated against for filing a complaint.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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